Returns & Replacements

Returns & Replacements Policy

All items are printed to order in the USA. If there is ever an issue with your order, we will make it right.

Return window: Requests must be submitted within 30 days of delivery.

Return cost: If your item is defective or incorrect, we cover the replacement at no cost to you.

Shipping timeframe: Most orders ship within 3–5 business days, as stated on our product pages.

Eligible for Free Replacement or Refund

Item arrives damaged
Item is misprinted
You received the wrong product or size due to our error
Your order shipped outside our stated 3–5 business day shipping window and the delay caused an issue

Not Eligible for Return or Exchange

Ordered wrong size or style
Fit preference or change of mind
Normal wear after use
Order did not arrive by a preferred date, holiday, event, or deadline if it shipped within our stated 3–5 business day shipping window

Because all products are made to order, we cannot accept returns for sizing, personal preference, or missed delivery-date expectations when the order shipped within our stated timeframe.

Most orders ship within 3–5 business days. Delivery dates are estimates and may vary once the package is with the carrier.

If you need an order by a specific date, please contact us at info@drunkamerica.net before placing your order so we can let you know whether the timeline is realistic.

Please review our size charts carefully before placing your order to ensure the best fit.

Time-Sensitive Orders

We understand some orders are intended for holidays, trips, events, gifts, or special occasions. However, we cannot guarantee delivery by a specific date unless we confirm that timeline with you in writing before the order is placed.

Orders are not eligible for return, refund, or cancellation solely because they did not arrive by a preferred date if the order shipped within our stated 3–5 business day shipping window.

How to Request a Replacement or Refund

Email us at info@drunkamerica.net within 30 days of delivery
Include your order number and clear photos of the issue
Our team will review and confirm the fastest resolution, if eligible

If approved, replacements are shipped at no cost, or refunds are issued back to your original payment method.

Refund Processing Time

Refunds are processed after approval
Most banks post refunds within a few business days
If you do not see your refund after several days, contact us at info@drunkamerica.net

Exchanges

We offer exchanges only for items that are defective, damaged, or sent incorrectly. Contact us and we will send a replacement as quickly as possible.

Drunk America is a small American owned business producing custom printed apparel and drinkware. We do our best to get every order shipped within the timeframe stated on our product pages.

Questions? Email us anytime at info@drunkamerica.net