FAQ

How can I contact customer support?

Email: info@drunkamerica.net

What is the cut off date for guaranteed Christmas delivery? 

Any orders made after 12/9/24 may arrive after Christmas.

How long does it take to receive my order?

We typically ship orders within 3-5 Business Days.

How can I track my order? 

You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. You'll receive a link to track your order. We promise you will love our Merchandise!

Why didn't I receive my full order? 
Some of our products are made at different facilities in the USA. For example, our trucker hats are made at a different location than our t-shirts. For this reason, some of your order might be delivered a few days after your initial delivery.

How can I exchange an item? 

Unfortunately, at this time we do not accept returns or exchanges.  All of our orders are made to order specifically for the customer that placed the order.

Do you offer refunds? 

If we send you the wrong item, it is damaged, or something that we have done wrong with your order, we will gladly refund you or send you a new item free of charge. However, Mistakes are rarely made. If you have any questions regarding a discrepancy with your order, please use our contact page to send us an email.